Your Rights and Responsibilities
We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and the practice will try to ensure that:
- You will be treated with courtesy and respect.
- You will be treated as a partner in the care and attention that you receive.
- All aspects of your visit will be dealt with in privacy and confidence.
- You will be seen by a doctor of your choice subject to availability.
- In an emergency, out of normal opening hours, if you telephone the practice you will be given the number to receive assistance, which will require no more than one further call.
- You can bring someone with you, however you may be asked to be seen on your own during the consultation.
- Repeat prescriptions will normally be available for collection within two working days of your request.
- Information about our services on offer will be made available to you by way of posters, notice boards and newsletters.
- You have the right to see your medical records or have a copy subject to certain laws.
With these rights come responsibilities and for patients we would respectfully request that you:
- Treat practice staff and doctors with the same consideration and courtesy that you would like yourself. Remember that they are trying to help you.
- Please ensure that you order your repeat medication in plenty of time allowing 48 working hours.
- Please ensure that you have a basic first aid kit at home and initiate minor illness and self-care for you and your family.
- Please attend any appointments that have been arranged for you or use our online Cancel an Appointment triage to let the practice know if your condition has resolved or you no longer wish to attend.
- Please follow up any test or investigations done for you with the person who has requested the investigation.
- Attend appointments on time and check in with reception.
- Patients who are more than 20 minutes late for their appointment may not be seen.
- If you are unable to make your appointment or no longer need it, please give the practice adequate notice that you wish to cancel. Appointments are heavily in demand and missed appointments waste time and delay more urgent patients receiving the treatment they need.
- An appointment is for one person only. Where another family member needs to be seen or discussed, another appointment should be made.
- Please inform us when you move home, change your name or telephone number, so that we can keep our records correct and up to date. You can do this by filling in our online Change of Personal Details form.
- Let us have your views. Your ideas and suggestions whether complimentary or critical are important in helping us to provide a first class, safe, friendly service in pleasant surroundings. If you would like to make a suggestion or share an idea, please use our online Feedback triage.