Complaints Leaflet

We welcome all comments on the services provided by the surgery.

We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the good practice across our teams.

If you would like to submit a suggestion or comment, please use our Feedback triage online.

Complaints

We make every effort to give the best service possible to everyone who attends our surgery. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please use our Feedback Triage online. You will be contacted shortly after in order to resolve the problem.