Contractual requirements require that GP practices should make available a statement of intent in relation to the following IT developments:

• Referral management.
• Electronic appointment booking.
• On line booking of repeat prescriptions.
• Summary Care Record.
• GP2GP transfers.
• Patient access to records.

Please find below details of the practice stance with regards to these developments:

Referral Management

All practices must include the NHS Number as the primary identifier in all NHS clinical correspondence issued by the practice.

Electronic Appointment Booking

Practices are required to promote and offer the facility for all patients, who wish to, to book, view, amend, cancel and print appointments online.

Online Booking of Repeat Prescriptions

Practices are required to promote and offer the facility for all patients, who wish to, to order online, view and print a list of their repeat prescriptions for necessary drugs, medicines or appliances.

Interoperable Records/Summary Care Record

Practices are required to enable successful automated uploads of any changes to a patient’s summary information, at least on a daily basis to the Summary Care Record.

Having your Summary Care Record available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.

Find details of the practices stance with regards to these points by visiting our Summary Care Record page.

We are already live with SCR. If you do not want your medical records to be available in this way then you will need to complete our online Summary Care Record Opt Out form.

GP2GP Record Transfers

There is a contractual requirement to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers.

It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take several weeks for your paper records to reach your new surgery. With GP to GP record transfers, your electronic record is transferred to your new practice much sooner.

Patient Access to their GP Record

Practices are required to promote and offer the facility for patients to view online, export or print any summary of information from their records relating to medications, allergies, adverse reactions and any other items/date such as ‘additional’ record elements which has been agreed between the contractor and the patient.

We are dedicated to meeting the requirements of all patients and to providing the best possible care. Your health care is a partnership between yourself and our primary health care team.

An understanding of each other’s needs and full cooperation is important to build and maintain a successful partnership.

Our Commitment to you

• We aim to provide a personal, friendly and confidential service to our patients.
• We will treat all patients equally with dignity and respect.
• We aim to support patients in leading a healthier lifestyle and provide information so that an informed choice may be made.
• We aim to keep patients informed of our services, their rights and any other information which directly affects health treatment.
• We will offer access to our services in line with the patients’ assessed need.
• We will monitor and improve our systems to ensure we operate as efficiently as possible within the resources available to us.
• We operate a practice Complaints and Comments procedure which may be used in confidence.
• We welcome and consider all feedback from patients on our services.

Please Help us to Help you

• Keep appointments made with us or cancel in plenty of time, you can cancel an appointment using our Cancellations Triage.
• Only request a home visit if you are too ill to attend surgery.
• Bear with us if there is a delay – this may be due to another patient needing additional time or an emergency. We will try and keep you informed of anticipated delays.
• Use our service responsibly and do not expect immediate treatment for non-urgent/routine conditions.
• Utilise the services of other professionals in the practice when directed to do so – the GP is not always the most appropriate person to see.
• Use other avenues of help – pharmacy, NHS Direct etc where appropriate.
• Allow sufficient time for processing of repeat prescription requests (48 hours) and do not pressure staff to process unauthorised medication requests.
• Keep us informed of any name, address and telephone number changes. You can update your contact details using our Change of Personal Details Triage.
• Treat us with courtesy and respect.

Aims and Objectives

• To provide a high standard of medical care.
• Be committed to our patients’ needs.
• Act with integrity and complete confidentiality.
• Be courteous, approachable, friendly and accommodating.
• Ensure safe and effective services and environment.
• Treat all patients and staff with dignity, respect and honesty.
• Ensure that every individual is treated fairly and without discrimination.