Appointments

Before booking an appointment, you may find it useful to have a look at our self-referrals page. This could save you from having to make an appointment.

Urgent appointments

Routine appointments

To request a routine appointment in advance during opening times:

• phone us on 01594 510225
• use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
• use our Request a routine appointment form (routine appointments only)

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible so that we can make the appointment available to other patients.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system: SystmOnline
• phone us on 01594 510225 during opening times
• use the cancel an appointment form

Enhanced access

Extra GP and nurse appointment are made available during normal hours, and at one of the West Forest of Dean Surgeries between 6:30pm and 8pm on weekdays and on Saturday mornings.

Patients registered with any GP Surgery within the West Forest of Dean PCN will be able to have an appointment at these extra clinics.

Out of hours service

If you are unable to attend a routine GP appointment during surgery opening hours, you can attend:

Gloucester Health Access Centre
121-131 Eastgate Street
Gloucester
Gloucestershire
GL1 1PX

They are open Monday to Sunday, 8am to 8pm, 365 days a year, including bank holidays.

You can book a same day appointment by calling 01452 336290.

Out of hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery when necessary, where we have the proper equipment and facilities available, we appreciate this is not always possible.

If you need a home visit, please telephone the surgery on 01594 510225 before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule a home visit.

You can also be visited at home by a district nurse if you are referred by your GP.

Related information

Help getting to GP appointments

Healthwatch Gloucestershire Top Tips for Accessing Your GP Practice

Health A to Z

Sick notes

Test results